Accelerate sales and improve customer engagements with AI-powered experiences.
Delivering exceptional customer experiences requires visibility across sales, service, and data — yet many small and midsized businesses struggle to connect these functions effectively. This infographic illustrates how Microsoft Dynamics 365 Business Central with Copilot bridges those gaps. View the infographic to learn how to elevate customer satisfaction and accelerate revenue growth, and contact Derive Technologies to explore how Business Central and Copilot can support your business transformation.
Importance of Technology in Sales
Research indicates that a significant number of small and medium-sized businesses (SMBs) view technology that enhances sales as very important. A comprehensive technology solution is essential for supporting a connected customer journey, which ultimately helps businesses stay competitive.
Customer Experience Consistency
Many customers expect consistent interactions, yet 55% report feeling as though they are communicating separately with different departments. This inconsistency can lead to frustration, as customers often have to repeat or re-explain information to different representatives.
Benefits of Dynamics 365 Business Central
Dynamics 365 Business Central, combined with Microsoft Copilot, can transform the sales process by connecting data across departments. It helps surface upsell, cross-sell, and renewal insights, supports a smooth transition to service teams, and ultimately elevates the customer journey by ensuring that all departments have access to relevant customer data.
Accelerate sales and improve customer engagements with AI-powered experiences.
published by Derive Technologies
Derive Technologies, was founded in 2000 through the combination of two long-standing technology firms dating back as far as 1986; and incorporated as “Derive Technologies” in the beginning of 2001. Derive's team -- all of them already long-time collaborators at the time of the company's official founding -- continue to design and deliver progressive business-technology solutions that meet the challenges of New York Metro Area, national, and global enterprises, with a focus on on-going cost reduction. Starting as a local system integrator, Derive grew to become a value-added enterprise reseller (VAR), and, now, a recognized national and international IT business consultancy.
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